Member Frequently Asked Questions

If you have questions or concerns about your account please check the answers to our frequently asked questions here.

Please call our Customer Service Representatives at (855) 210-3091. We're standing by, happy to assist you.

You may cancel your membership at any time by contacting our Customer Service Representatives at (855) 210-3091. We are available to assist you at the following times:

Monday-Friday: 9 AM - 9 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST

Please have your Member ID, first & last name, and address used to sign up ready when you call in to ensure a smooth experience. After cancelling your membership there will be no future charges.

Please note, cancelling your account may only be completed by calling a Customer Service Representative. If you are a customer living in California, and where otherwise required by law, you may have other options for cancelling included in the customer portal. is unable to offer any refunds- prorated or not.

Reactivating your account is simple! Please give us a call at (855) 210-3091 so our customer service representatives can help you reactivate your account right away.

Yes, you can. We know the information you supply to us is extremely sensitive. Therefore, we take the highest security measures by using trustworthy online security. We even keep our site protected by using 128-bit SSL (Secure Sockets Layer) technology. Because we want to protect your personal information.

Once you've signed up with you'll be sent to our members-only portal. In the portal you'll be able to see all your benefits. Also, you will receive a welcome email when you sign up that will contain your login information, member id, and more membership details.

Once you have successfully joined you should receive a welcome email from us within 24 hours. If more than 24 hours has passed since you signed up and you cannot locate your welcome email, please check your junk or spam folders. We also recommended you mark as a trusted email address, which should help you make sure you receive all of our emails going forward. If you've checked all your email folders and still cannot locate the welcome email please call us at (855) 210-3091.

Norscore, LLC is the proud owner of this website.

1266 East Main Street Soundview Plaza Suite 700R Stamford, CT 06902

Important Information: The credit score(s) you receive from us may not be the same scores used by lenders or other commercial users for credit decisions. There are various types of credit scores, and lenders may use a different type of credit score to make lending decisions than the ones being offered.

Under federal law you have the right to receive a Credit Report from each of the three nationwide consumer reporting agencies once every 12 months. A Credit Score is not included.

After verification of your identity, your scores are available for immediate online delivery securely. Scores shown are for illustrative purposes only. provides you with the tools you need to access and monitor your financial profile through the program's credit reporting and monthly monitoring benefits. Credit Monitoring and its benefit providers are not credit repair service providers and do not receive fees for such services, nor are they credit clinics, credit repair or credit services organizations or businesses. Credit information is provided either by Transunion® and TransUnion Interactive, Inc. or Experian and CSIdentity Corporation.

All product and company names and trademarks mentioned herein are the property of their respective owners.